Refund policy

Refund Policy

At Decor My Bike , customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure a hassle-free experience.

Eligibility for Refunds

  • Defective or Damaged Items: If the product you receive is defective, damaged, or incorrect, you are eligible for a full refund or exchange. Please contact us within 3 days of receiving your order to report the issue and initiate the return process.

  • Wrong Item Received: If you receive an item different from what you ordered, please notify us within 7 days. We will assist you in returning the incorrect product and sending the correct one or issuing a full refund.

  • Change of Mind: We do not offer refunds for change of mind, so please carefully review your order before making a purchase.

Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned unused and in original packaging.
  • All parts, accessories, and documentation that came with the product must be included.
  • Refunds will only be processed once the returned item has been received and inspected.

How to Request a Refund

  1. Contact our customer service team at 0326 8506651 or WhatsApp 0321 4597903, or send an email to [decormybike@gmail.com] within 3 days of receiving your order.
  2. Provide your order number, a description of the issue, and clear photos (if applicable) of the defective, damaged, or incorrect item.
  3. Once we confirm that you are eligible for a refund, we will provide instructions on how to return the product.
  4. After receiving and inspecting the returned item, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method.

Non-Refundable Items

  • Items that have been used, installed, or altered in any way are not eligible for a refund.
  • Products returned after 3 days of receipt will not be eligible for a refund or exchange.

Shipping Costs for Returns

  • The cost of return shipping for eligible refunds is the responsibility of the customer, unless the product is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Final Note

We are committed to providing high-quality products and a positive shopping experience. If you have any concerns or questions about our refund policy, please do not hesitate to contact our customer service team. We are here to assist you!

Thank you for shopping with Decor My Bike!